Tom
10-09-2002, 04:38 PM
Hello:
When we sent you email in July, we said we would alert you as Innoveda processes are merged into Mentor Graphics processes, although we’d try to keep disruptions to a minimum.
Here is a brief update about the integration.
Note that if a third party provides your support services, please continue using your current processes unless your third party tells you otherwise.
LICENSE PROCESS:
Your current processes to request licenses have not changed, although starting this month, your license requests, order questions, and block replacements will be handled by your representative within the Mentor Worldwide Order Fulfillment (WOF) team. To request a license or to ask questions about your license file continue to:
* fill out the form at http://www.innoveda.com/support/license_renewal.asp ;
* log-in and submit a Service Request in THE ANSWER at http://www.innoveda.com/support ;
* In North America, call 1-800-223-8439; select 3 >> 2 >> 1 from the menu;
* In other regions, follow your normal telephone support process.
SERVICE REQUEST (CASE) PROCESS:
Your current processes to open Service Requests (Cases) have not changed. To contact us about Innoveda software technical questions, continue to log requests using THE ANSWER on Innoveda’s support web page at http://www.innoveda.com/support. In North America call us at 1-800-223-8439, and in other regions please continue to follow your existing support process.
WEB SUPPORT:
In November, we will integrate Innoveda’s online support services into our support website, SupportNet. After integration, you will be able to use SupportNet just as you use THE ANSWER now to open new Service Requests (Cases) online, check status of existing questions, and search the database of solutions. We will send you another email when SupportNet is available for you.
SALES CONTACTS:
Your sales contacts may have changed. Mentor Graphics sales office addresses and phone
numbers can be found at: http://www.mentor.com/region/sales_offices.html. A list of third party Value Added Resellers can be found at http://www.mentor.com/pads/vars_alpha.html .
QUESTIONS:
If you have questions, please don’t hesitate to contact Jim Meikle our North American PCB
Customer Support Manager (508/303-5323 or jim_meikle@mentor.com), Jose Rael our European Customer Support Manager (jose_rael@mentor.com) or me. Or you can check for the latest support news, ask questions, or provide feedback at our “Welcome Innoveda” support site at
http://www.mentor.com/supportnet/innoveda
The Mentor Graphics team remains committed to your success and thanks you for your business.
Sincerely,
MENTOR GRAPHICS CORPORATION
Tom Floodeen
General Manager, Customer Support Division
tom_floodeen@mentor.com
Office - 503 685-7847; Cell - 503 329-3181; Home - 503 582-0930
When we sent you email in July, we said we would alert you as Innoveda processes are merged into Mentor Graphics processes, although we’d try to keep disruptions to a minimum.
Here is a brief update about the integration.
Note that if a third party provides your support services, please continue using your current processes unless your third party tells you otherwise.
LICENSE PROCESS:
Your current processes to request licenses have not changed, although starting this month, your license requests, order questions, and block replacements will be handled by your representative within the Mentor Worldwide Order Fulfillment (WOF) team. To request a license or to ask questions about your license file continue to:
* fill out the form at http://www.innoveda.com/support/license_renewal.asp ;
* log-in and submit a Service Request in THE ANSWER at http://www.innoveda.com/support ;
* In North America, call 1-800-223-8439; select 3 >> 2 >> 1 from the menu;
* In other regions, follow your normal telephone support process.
SERVICE REQUEST (CASE) PROCESS:
Your current processes to open Service Requests (Cases) have not changed. To contact us about Innoveda software technical questions, continue to log requests using THE ANSWER on Innoveda’s support web page at http://www.innoveda.com/support. In North America call us at 1-800-223-8439, and in other regions please continue to follow your existing support process.
WEB SUPPORT:
In November, we will integrate Innoveda’s online support services into our support website, SupportNet. After integration, you will be able to use SupportNet just as you use THE ANSWER now to open new Service Requests (Cases) online, check status of existing questions, and search the database of solutions. We will send you another email when SupportNet is available for you.
SALES CONTACTS:
Your sales contacts may have changed. Mentor Graphics sales office addresses and phone
numbers can be found at: http://www.mentor.com/region/sales_offices.html. A list of third party Value Added Resellers can be found at http://www.mentor.com/pads/vars_alpha.html .
QUESTIONS:
If you have questions, please don’t hesitate to contact Jim Meikle our North American PCB
Customer Support Manager (508/303-5323 or jim_meikle@mentor.com), Jose Rael our European Customer Support Manager (jose_rael@mentor.com) or me. Or you can check for the latest support news, ask questions, or provide feedback at our “Welcome Innoveda” support site at
http://www.mentor.com/supportnet/innoveda
The Mentor Graphics team remains committed to your success and thanks you for your business.
Sincerely,
MENTOR GRAPHICS CORPORATION
Tom Floodeen
General Manager, Customer Support Division
tom_floodeen@mentor.com
Office - 503 685-7847; Cell - 503 329-3181; Home - 503 582-0930